Welcome to Santa at The Clanard Court Hotel 2023!

The Santa’s Magical Trail website is designed to ensure your purchasing experience is easy and efficient, so we can get you on your way as quickly as possible.

The following Purchase Policies are designed to ensure your satisfaction and understanding of the purchase process for the Sleep Over + Magical Trail  and the Dine, Show & Santa Visit experiences. The following are the “Terms and Conditions” that govern the purchase of tickets and your visit to Santa at The Clanard Court Hotel.

By using this website, you expressly agree to be bound by these Terms & Conditions.

Purchase Policy

When you pay for your booking online by credit or debit card you will receive a confirmation email. Please print and keep this receipt email safely as THIS IS YOUR TICKET.

Bring your printed Ticket and/or reference number with you on the day of your visit. Admittance will not be permitted without it. Regrettably tickets cannot be posted out.

When you arrive at The Clanard Court Hotel, make your way to the Hotel Reception Desk for your Sleep Over (subject to your Trail time – see below*) or the Information Desk in the hotel lobby for your Festive Meal & Santa Visit and present your printed Ticket here.

Please remember, all purchases are subject to credit card authorization and billing address verification which may take place after initial confirmation has been given.

If your chosen visit time is cancelled or rescheduled by Management of The Clanard Court Hotel due to unforeseen circumstances, we will endeavour to contact you either by phone, e-mail or letter with the contact details you provide at the time of booking. You will be offered an alternative date and time or a refund.

For queries about a purchase you have made, please email smt@clanardcourt.ie or phone The Clanard Court Hotel on 059 86 40666 quoting the reference number printed on your emailed Ticket.

Sleep Over + Magical Trail

If you have booked a Sleep Over, an automatic email will be generated and sent to the reservations office at The Clanard Court Hotel.

*For all Sleep Over bookings, check-in time is from 3.30pm to allow our team to thoroughly clean your room. For bookings with trail times before 3.45pm, please leave your luggage in your car and go directly to the start of The Trail inside the hotel to the right of our Hotel Reception Desk – our Elf Helper Team will direct you). You can then collect your luggage once your Trail is complete and we will check you directly into your room.

In the rare event that we receive an overbooking, we will contact you to secure a suitable alternative. This event takes place indoors and outdoors, we would advise that you take warm clothing for when the Trail route takes you outdoors, which will only be for a short duration..

Please allow approximately 60 minutes to enjoy your trail.

Trail slot timings are every 15 minutes, which means that you will be taken through to commence the trail in small groups within the quarter hour of your trail slot. For example, those booked on the 3.00pm trail, will start the trail in small groups anytime between 3.00pm – 3.15pm.

The following are the rules to assist in ensuring all patrons have an enjoyable and safe journey on Santa’s Magical Sleep Over Trail.

Young Passengers

For safety reason children must be supervised and under the control of responsible adults at all times. Unaccompanied minors will not be allowed to participate in Santa’s Magical Sleep Over Trail.

Outdoor Trail Stops

There are a few very short walks outdoors between some of our Sleep Over Trail stops which is very minimal and shelter is supplied at most times.

Dine, Show & Santa Visit

There will be 1 x Matinee Sitting and takes place in the Clanard Court Hotel’s ballroom, consisting of the meal, interactive cabaret-style Santa’s Magical Show + Santa Visit – this will starts at 1.15pm and finishes at 4.15pm.

Santa’s Log Cabin is outside adjacent to this, where the Santa Visit and gift giving will take place.

Please register at the dedicated ‘Santa’s Magical Dine, Show & Visit‘ entrance to the right of the hotel’s main entrance, when coming from the car park.

There is a very short walk outside from the hotel’s ballroom to Santa’s Log Cabin area, this walk is mostly sheltered, but do please dress appropriately. You will be taken out table-by-table so there will be minimal Santa Visit queuing time.

Behaviour

In order to maintain the magical experience and family friendly environment for both Santa experiences, management reserve the right to request patrons to leave the premises if their behaviour or language is deemed to be unsuitable or inappropriate. In the interest of health and safety and enjoyment for all others concerned.

Ticket Terms and Conditions

Tickets are issued subject to the rules and regulations of The Clanard Court Hotel.

It is the responsibility of the ticket holder to check the date and time and number of persons on the Tickets.

*The Management of The Clanard Court Hotel reserve the right to refuse admission.

Optional Extras

Proof of purchase will be necessary to avail of the optional extras such as the Festive Photo, please ensure that you retain your tickets and present to each activity provider. We cannot guarantee that these items will be available on the day unless prepayment has been made.

Cancellations

The following Cancellation Policy applies to a Festive Meal & Santa Visit booking only:

WE REGRET THAT TICKETS CANNOT BE EXCHANGED, REFUNDED OR CANCELLED AFTER YOU PURCHASE THEM. In extreme circumstances, please email smt@clanardcourt.ie at least 2 days in advance of booking date.

In extreme circumstances, please email smt@clanardcourt.ie (cancellations will not be taken over the phone and can only be communicated via this email).

Tickets are sold subject to the Management’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.

In the eventuality of bad weather, these events will continue to operate, therefore refunds will not be given in the eventuality of bad weather. However, if the events must close due to extreme weather conditions, the operators will endeavour to facilitate patrons on an alternative date and failing this, will provide a refund.

The following Cancellation Policy & Cancellation Charge by the month applies to a Sleep Over booking only:

  • September cancellation = 25% cancellation charge
  • October cancellation = 50% cancellation charge
  • November & December cancellations = 100% cancellation charge

Transfer of your booking to another member family or friend can be made without penalty.

If a Refund is issued, it can either be in the form of a Clanard Court Hotel Voucher for the full value of your booking OR a Monetary Refund less a €30 Admin Fee for the Sleep Over and less a €20 Admin Fee for the Meal & Santa Visit. These Admin Fees are purely to cover our costs of getting you this far with your booking!

PLEASE NOTE: You can manage your booking online via the Manage Booking website section, using your Booking Email Address + Booking Reference Number ID detailed in your email confirmation as your login and make certain modifications online as listed below.

On this page you will be able to:

  • Change Booking Details (please see below)
  • Choose Your Meal (please complete at the latest 2 weeks prior to your arrival day date)
  • Resend Confirmation Email 

For all online changes to Booking Details, an online change admin fee of €5 will be applied.

For the Santa’s Magical Sleep Over, you can:

  • Update your children’s details, ie Name, Age, Boy/Girl + Note for Santa
  • Amend your Trail time slot, subject to availability

For all other Amendments, e.g change of date and for Cancellations, please contact our Santa Office directly at smt@clanardcourt.ie

A €30 Admin fee will be applied by our Santa Office to cover the experienced time that is required to action these changes between our booking systems for the Santa’s Magical Sleep Over experience.

For the Festive Meal & Santa Visit, you can:

  • Update your children’s details, ie Name, Age, Boy/Girl + Note for Santa
  • Add more people to your booking (up to 24 hours prior to arrival, subject to availability)
  • Change dates and time (subject to availability)

For all other Amendments and for Cancellations, please contact our Santa Office directly at smt@clanardcourt.ie

A €10 Admin fee will be applied by our Santa Office to cover the experienced time that is required to action these changes between our booking systems for the Festive Meal & Santa Visit experience .

PLEASE NOTE, we cannot guarantee any of the above changes for both Santa’s Magical Sleep Over and the Festive Meal & Santa Visit, if they are made within 48 hours prior to arrival.

Smoking

The Clanard Court Hotel operates a no smoking policy within the hotel, which also applies to our Sleep Over and Meal & Santa Visit experiences.

Photography and Recording

The unauthorized use of photographic equipment to record children other than those under your own guardianship is strictly prohibited. Video cameras or any type of recording equipment is prohibited on the visit with the exception of your child’s individual visit to Santa’s grotto.

The Clanard Court Hotel accepts no responsibility for any personal property.

Trademarks

Santa’s Magical Trail and Clanard Court Logos and designs found on this web site are registered trademarks of The Clanard Court Hotel and may be used only with the written permission of The Clanard Court Hotel